Shipping
We are proud to offer international shipping services that currently operate in over 100 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Print Pico (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://printpico.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful!! Exactly like the image, everything came very well and fast.
Cute iPhone Mini Falling
came packaged really well was in a nice layer of bubble wrap and arrived in less than a week.
Cute and functional. The kids love it.
I think the item is cute but the worst part is that my item was damaged when I got it I opened the package and I saw that it was damage but them item is a pretty cute and good item I just wish that it was broken
Cute a corner chipped off but i dont mind but the legs are hard to put in so i gave up
Nice toy
Perfect I recommend, I am very happy it happened faster than expected!
So cute and I use it all the time!
It’s really cute but I wish I would have gotten cuter stickers and pins
Pegs won't go in the holes. Gifted several two packs of stickers. The lid slips off quite easily but if you don't move it much it's okay. Can fit a toilet roll. My Samsung A50 fits fine.
I took this for my mother but she didn't like it. But I do indeed I have one for me too! Is bigger than I expected but still cute and nice to use. Good 👍🏻
Very nice product and fun to decorate
It’s really cute even though I bought 2 of them and had to pay more instead of saving when buying 2. Still happy with the product and the seller replies when you ask a question. Shipping was fast.
It is very good, it is bigger than it seems and it comes very well packaged, it is worth it. (my mobile is a Xiaomi and it fits perfectly)
It is very beautiful and functional, love her♡I don't upload a photo because I'm not home, but if it's worth it♡
Tse love!
This is so cute I love it, it came early ✨✨,fits my phone perfectly
it's super cute and practical 😍 it's true ,tho, that the stickers are fading when you press but they still can be seen. And if you put a larger size of tissue, it won't close properly...but I fixed it with some scotch tape.
Super Like in the photo
Very beautiful and good quality
Very cute stuff